Shipping policy
DIGITAL DOWNLOADS
Digital Downloads are available immediately after purchase and a copy and copy will be sent to your email address.
Please verify that your address is correct - The shop does not refund or re-ship orders with addresses input incorrectly. If you notice that your address was entered wrong please email sophiam@fivefocusplanner.com immediately so we can change the address prior to shipping. Once your order has processed and reached shipment status we are no longer able to make updates.
Free Shipping on orders $50 (domestic only) - Your order total should be $50 or more after discounts have been applied. At this time free shipping is available for domestic orders only.
How long does it take for orders to ship?
Orders ship out USPS First Class or Priority Mail within 7-10 business days unless otherwise stated via the product description.
- Processing Time (order creation period) - within 8-10 business days unless otherwise stated
- Shipping Time (time in transit once it's shipped) - 3-5 business days
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Total Time (processing + shipping) - up to 8-12 business days
*Five Focus Planner, LLC is not responsible for shipping delays once the order has been dropped off at USPS. These times can vary depending on holiday schedules, USPS issues, etc.
*Business days include Monday-Friday only
Did you receive a damaged product?
Please email customerservice@fivefocusplanner.com immediately. Include a photo of the damage and we will resolve the issue as quickly as possible if applicable.
Want to track your package?
Once your shipping label is created, you will be sent an email. The email will include your USPS tracking #. Use this number to track your package until delivery. You will also receive an email when your order has been delivered.
Do you ship internationally?
Five Focus Planner does not currently ship internationally.
If you're shipping questions are not addressed here please email customerservice@fivefocusplanner.com for all questions/concerns and we will get back with you shortly.